Frequently Asked Questions

 

A few helpful answers for happier treat moments. 🐾

 

✨ About PAWMILY

 

1. What does “Family Grade” mean?

Family Grade is the care standard behind PAWMILY.

For us, it means asking one simple question before something earns its place in a PAWMILY pack:

Would we feel good giving this to our own family?

We keep that mindset in the ingredients we choose, the way we prepare our treats, and every little decision in between.

Because treats should be fun — without leaving the care behind.

 

2. Where are PAWMILY treats made?

PAWMILY treats are proudly made in Malaysia 🇲🇾 and prepared in small batches with care.

From preparation to drying and packing, we keep a close eye on every batch before it reaches your furry family.

 

3. What ingredients do you use?

We like keeping things easy to understand.

Our treats are made with simple, familiar ingredients, and every recipe has its own ingredient list clearly stated on the product page and packaging.

No guessing what’s inside.

 

4. Do PAWMILY treats contain artificial preservatives?

We do not add artificial preservatives to our treats.

Because of that, proper storage matters. Keep the pack tightly resealed, away from heat, moisture and direct sunlight, and always follow the storage instructions on the packaging.

 

 

🐾 Feeding & Choosing a Treat

 

5. Are PAWMILY treats suitable for both cats and dogs?

Many PAWMILY treats are made for both cats and dogs, but suitability may vary depending on the individual recipe, texture and your pet’s needs.

Always check the product information and ingredient list before feeding.

 

6. What if my pet has allergies or special dietary needs?

Please check the full ingredient list before purchasing.

If your pet has known allergies, a medical condition or a prescribed diet, we recommend checking with your veterinarian before introducing a new treat.

 

7. Are PAWMILY treats suitable for puppies, kittens or senior pets?

It depends on the individual pet and the texture of the treat.

For younger pets, seniors, or pets with chewing difficulties, choose an appropriate size and texture, break treats into smaller pieces when needed, and supervise while feeding.

 

8. How much should I give my pet?

PAWMILY treats are made for treating, rewarding and those little “just because” moments — not as a complete meal replacement.

Feed in moderation alongside your pet’s usual complete and balanced diet, taking their size, age and daily intake into account.

 

9. How do I choose the right PAWMILY treat for my pet?

Every pet has their own favourites. 🐾

Start with what suits them best — texture, size, ingredients and the way they like to snack all matter.

You can check each product page for the ingredient list and treat details. If you’re trying PAWMILY for the first time, a smaller pack is a great way to discover which one gets the happiest reaction.

 

 

📦 Storage & Freshness

 

10. How should I store PAWMILY treats?

Keep treats in a cool, dry place away from direct sunlight and moisture, and reseal the pack tightly after opening.

For the best experience, always follow the storage instructions printed on your PAWMILY pack.

 

11. How long do the treats last?

Please refer to the BEST BEFORE date printed on your pack.

Once opened, keep the treats properly resealed and enjoy them while they are at their best.

 

 

🚚 Orders, Delivery & Support

 

12. Where do you deliver?

We deliver across Malaysia 🇲🇾

Standard shipping:

West Malaysia — RM10
East Malaysia — RM20

🎁 Free shipping on orders above RM120 (WM) and RM220 (EM).

 

13. What if my pet doesn’t like the treat?

We wish we could ask every furry food critic first. 😆

Every pet has their own preferences, so we cannot guarantee that every flavour or texture will be a favourite.

If your pet is new to PAWMILY, starting with a smaller pack is a good way to discover what gets the biggest tail wag.

 

14. What if there is a problem with my order?

Because pet treats are food products, we generally cannot accept returns simply due to a change of mind.

However, if your order arrives damaged, incorrect, or with a quality concern, please contact us as soon as possible with your order details and photos where relevant.

We’ll review it and help make things right.

 

15. How can I contact PAWMILY?

We’re always happy to help. 🤎

Reach us through our Contact Us page or send us a message through PAWMILY’s official social media channels.